my email address isn't being recognised
Have you verified your account? When you sign up with us, we’ll send you an email with a confirmation link to complete your account. If you haven’t received this, it may be worth checking your spam or junk folder.
We’d definitely suggest double-checking if you've used a different email address to sign up, such as a work or secondary email address, or googlemail.com instead of gmail.com. If this doesn't fix the problem, please do get in touch and we can help.
I can’t remember my password
Not to worry! Request a password reset email and we’ll have you logged in soon. If the email doesn’t make it to your inbox we’d suggest checking your Spam or Junk Mail folder, in case it has ended up in there. (Adding our email addresses firstname.lastname@example.org and email@example.com to your Contacts or Safe Senders list can help prevent this from happening in the future.)
If you’re still having trouble after trying these options, just let us know and we’ll be happy to help.